Best price guarantee
If you find a vehicle that you book via Rentlo cheaper elsewhere, we make up the difference. The following conditions apply.
Requirements
- You book and pay for the vehicle via Rentlo, before or after your report.
- You find the same vehicle from the same rental company for the same rental period at a lower total price.
- The comparison offer has the same conditions: included kilometres, excess or protection package, deposit, pick-up and return location and booked extras.
- The comparison offer is publicly accessible and can be booked immediately, for example on the rental company's website or another rental platform, in euros and including all mandatory costs and taxes.
- You report the offer to us no later than 24 hours before the start of the rental and while it can still be booked.
How to report a lower price
On the vehicle page, tap "Report" in the box "Found it cheaper elsewhere?". Enter the link to the offer and the price or describe it briefly. A screenshot in the chat helps us check. You need an account for this.
What you get
We check your report and reply in the chat. If it meets the requirements and your booking has been paid, we credit you the difference between your Rentlo total price and the lower total price as Rentlo credit. You can use the credit for your next booking on Rentlo. The guarantee applies once per booking.
When the guarantee does not apply
- offers that are only available with a voucher code, membership, corporate or special rate, sign-in to a closed area or as part of a package (for example with a flight or hotel),
- offers that were only published after your booking via Rentlo and can no longer be booked,
- prices in another currency or without all mandatory costs,
- differences that result solely from your Club discounts or vouchers on Rentlo,
- obvious pricing errors and offers that you could not have booked yourself,
- reports after the deadline or for cancelled bookings.
Further information
The guarantee is a voluntary service of Rentlo. Your statutory rights remain unaffected. We process your information in accordance with the privacy policy, no. 21. Our customer service answers questions at support@rentlo.de.