Reviews help you find the right rental company. So that you can trust them, these rules apply on Rentlo (section 5b(3) UWG).
Who can write a review?
Only customers who have completed a rental with this rental company via Rentlo can write a review. One review is possible per completed booking. Rental companies, Rentlo staff and people without a booking cannot write reviews. Every review is linked to the underlying booking and labelled "Verified booking".
How do we check reviews?
- We only check reviews for their content: contact details, links, insults, discrimination, information about third parties or content unrelated to the rental.
- The number of stars plays no role in the check. We publish negative reviews just like positive ones.
- Reviews without such content appear immediately. Reviews with a match are checked by a human before they appear or are rejected.
- We do not buy reviews and do not reward any particular number of stars. Every review earns the same Club points, regardless of the result.
How do we calculate the overall rating?
The overall rating of a rental company is the average of all published reviews. We have carried over reviews from the time before the switch to the new Rentlo system. We do not delete reviews because they are negative.
Replies and objections
Rental companies can reply publicly to each review once. If a rental company considers a review inadmissible, it can report it via the reporting form; we then check it according to the same rules and inform both sides of the result.
Votes in Shorts are not reviews
The "Love-o-Meter" and the "Poll" in Shorts are opinions on a video. They do not require a rental, are not included in the rating of the rental company and are not presented as reviews.
Privacy
We publish your review with your first name and the first letter of your last name. More in the privacy policy, no. 14.